6.Do I need to pay for the shipping costs? During the warranty period, the product is tested for non-human damage caused by camera quality, and we cover the shipping costs. The customer is responsible for shipping costs if the damage is caused by human factors during the warranty period. After the warranty period has expired, the customer is responsible for shipping costs. 7.Are there any requirements for the courier company for self-shipping? Please email us at support@labpano.com for further information. 8.What should I do if I have questions about the repair quotes? Please email us at support@labpano.com for further information. 9.Can I modify the shipping information? If the repaired item has not yet been shipped, please email us at support@labpano.com to update your information. 10. Is the maintenance invoice sent together with the maintenance product? If not, when will it be fixed? Under normal circumstances, the maintenance invoice will be sent out within 15-30 working days after the work order is completed. If you still do not receive it, please contact the official customer service for confirmation.

Service Application

Q: Before Repair

1.How long will the repair take? Generally it takes 7-10 working days after receiving the delivery. 2.What components or accessories do I need to include? You only need to send back the parts that need to be tested or faulty parts. Please do not return memory cards unless specifically requested. 3.How can I apply for repair service if there is no serial number for the accessories? If you need to ship the accessories, please fill in the serial number of the camera.

Q: In Repair

4.How can I get repair service? If the product fails to perform the guaranteed functions during the warranty period, please email us at support@labpano.com for the appropriate after-sales service. In some areas, Labpano may not provide after-sales service, and the content of the after-sales service policy may differ from location to location. 5.Where shall I get the address to return the camera? Please email us at support@labpano.com or through the Facebook Messenger @Labpano to get the instructions to have the camera returned.

Submit a request

Submit a repair service request via service@labpano.com: Describe the problem and S/N NO. with your product, fill in your personal information.

Ship your product

You'll receive an email with shipping instructions after submitting your information. Follow the instructions to send the product to our service center. Inform the shipping company and tracking number via service@labpano.com to help us track and follow your return package.

Assessment and repair

The Labpano Service Center will assess your product and repair the product under warranty or send you a repair quotation if additional fees apply.

Receive your product

The Labpano Service Center will ship the repaired product back to your address and inform you the shipping company and tracking number via email. Please confirm via email service@labpano.com once you receive it.

FAQ

We have listed some common repair problems for you, hope it can help you.

Before Repair

1.How long will the repair take?

Generally it takes 7-10 working days after receiving the delivery.

2.What components or accessories do I need to include?

You only need to send back the parts that need to be tested or faulty parts. Please do not return memory cards unless specifically requested.

3.How can I apply for repair service if there is no serial number for the accessories?

If you need to ship the accessories, please fill in the serial number of the camera.

In Repair

4.How can I get repair service?

If the product fails to perform the guaranteed functions during the warranty period, please email us at support@labpano.com for the appropriate after-sales service. In some areas, Labpano may not provide after-sales service, and the content of the after-sales service policy may differ from location to location.

5.Where shall I get the address to return the camera?

Please email us at support@labpano.com or through the Facebook Messenger @Labpano to get the instructions to have the camera returned.

After Repair

6.Do I need to pay for the shipping costs?

During the warranty period, the product is tested for non-human damage caused by camera quality, and we cover the shipping costs.
The customer is responsible for shipping costs if the damage is caused by human factors during the warranty period. After the warranty period has expired, the customer is responsible for shipping costs.

7.Are there any requirements for the courier company for self-shipping?

Please email us at support@labpano.com for further information.

8.What should I do if I have questions about the repair quotes?

Please email us at support@labpano.com for further information.

9.Can I modify the shipping information?

If the repaired item has not yet been shipped, please email us at support@labpano.com to update your information.

10. Is the maintenance invoice sent together with the maintenance product? If not, when will it be fixed?

Under normal circumstances, the maintenance invoice will be sent out within 15-30 working days after the work order is completed. If you still do not receive it, please contact the official customer service for confirmation.

After-sales Service Application

Whether you’ve got a question about your order or the camera, we’re here to help you out in a way that suits you.