Labpano Technology (Changzhou) Co., Ltd. is a limited liability company established in accordance with the laws of the People's Republic of China (hereinafter referred to as "Labpano" or "we", including its parent company, subsidiaries, affiliates, etc.).We value the maintenance and protection of users' personal information. This policy applies to all Labpano products and services.
Last update: November 9, 2022.
Labpano understands the importance of personal information to you and will make every effort to protect your personal information safely and reliably. We are committed to maintaining your trust in us and protecting your personal information by abiding by the following principles: principle of consistent power and responsibility, principle of clear purpose, principle of choice consent, principle of least sufficient use, principle of ensuring safety, principle of subject participation, principle of openness and transparency, etc. At the same time, Labpano promises that we will take appropriate security measures to protect your personal information in accordance with the industry's mature security standards.
1.How do we collect and use your personal information
Personal information refers to all kinds of information recorded electronically or by other means that can identify the identity of a particular natural person or reflect the activities of a particular natural person independently or in combination with other information.Labpano will only collect and use your personal information for the purposes set forth in this policy.
(i) register as a Labpano user.To complete the account creation, you may need to provide the following information to Labpano: your mobile phone number, email address, created username and password.If you provide the following additional information during the registration process or after the account creation, it will help us to provide you with better service and experience: your name, date of birth, gender, location and industry. If you do not provide this information, it will not affect the basic functionality of using Labpano products and services.
(ii) purchase and delivery of products or services.If you purchase Labpano products or services from us, in order to successfully complete the transaction, you need to provide the following information: your name, telephone number, email address, mailing address, id card number, bank card number and other identity, payment and receiving information required to generate the order. If you do not provide this information, you will not be able to purchase Labpano products and services.
(iii) use Labpano products or services.When using Labpano products or services, in order to ensure the proper implementation of Labpano products and services, you may need to provide us with the following information:Geographical environment and location information of your equipment, equipment configuration information, sharing of words or pictures, other data (including the sensor data, navigation systems, equipment data, control data, visual data environment perception, when you ask Labpano to provide after-sales service should be provided), etc., we may also collect your products using logging, the IP address of the access to our products or services, time, information, etc. If you refuse to provide this information, we will not be able to provide you with the appropriate services, but it will not affect your use of Labpano products and services for other functions.
(iv) to improve our service quality and provide you with more closely related advertising.For improving your service experience and improve the quality of our service or to guard against risks, or recommend better or more suitable service for you, we will collect when you contact our customer service team to provide information, collection you sent to us when you participate in the questionnaire survey questionnaire response information, and your use of the service category and way, the information such as the operation when using the service.We will make statistics and analysis of the information to provide you with more accurate, personalized, smooth and convenient services, and will provide you with advertisements that you may be interested in based on the above information if you agree. If you do not want to receive such information, you can reply to SMS or email to unsubscribe.
(v) develop data analysis and research to improve our products or services.We will invite you to participate in Labpano's product improvement program to help us design new products, services, or improve our existing products and services.If you agree, we may collect the following information about you for analysis and research of products or services: your account information, equipment information, diagnosis and consumption data. If you choose not to include the product improvement plan, it will not affect your use of Labpano products or services.
(vi) safeguard the interests of the state, the public, you and others.You are fully aware that we have the right to collect and use your personal information without your authorization under the following circumstances:
1. relevant to national security or national defense security;
2. Related to public security, public health and major public interests;
3. Related to criminal investigation, prosecution, trial and execution of judgment;
4. Protect the life, property and other major legitimate rights and interests of the subject of personal information or other individuals, but it is difficult to get the consent of the person;
5. The personal information collected is disclosed to the public by the subject of personal information;
6. Collect your personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
7. It is necessary to sign the contract according to your requirements;
8. Necessary for maintaining the safe and stable operation of the products and/or services provided, such as finding and dealing with faults of the products and/or services;
9. Necessary for legal news reporting;
10. When it is necessary for academic research institutions to carry out statistics or academic research based on public interests and provide the results of academic research or description to the outside world, the personal information contained in the results shall be de-identified;
11. Other circumstances stipulated by laws and regulations.
Your personal information may contain sensitive personal information, such as your race, religious belief, personal health status, gender orientation, etc. When you use our products or services, you may upload or release such sensitive information through public channels.Please handle such personally sensitive information with care.The above information provided by you will continue to be used by us during your use of Labpano products and services.When you log out, we will stop using and delete the above information.If laws and regulations have other requirements on the storage time of information, we will comply with the provisions of laws and regulations.
The above information will be stored in the territory of the People's Republic of China.If cross-border transmission is required, we will carry out safety assessment in accordance with the requirements of laws and regulations.We will seek your prior consent to use the information for other purposes not specified in this policy.When we want to use the information collected for a specific purpose for other purposes, we will ask for your prior consent.
To ensure the normal operation of the website, we will store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some Numbers and characters. With cookies, websites can store data such as your preferences or the items in your shopping basket.
(ii) Cookie similar technology
In addition to cookies, we may also use web beacons and pixel tags on our websites. For example, an email we send you may contain a click URL that links to the content of our website. If you click on the link, we will track the click to help us understand your product or service preferences and improve customer service. A web beacon is usually a transparent image embedded in a web site or email. With the help of the pixel tag in the E-mail, we can know whether the E-mail is opened or not. If you do not wish your activities to be tracked in this way, you may unsubscribe from our mailing list at any time.
3. How do we share, transfer and publicly disclose your personal information
We will not share your personal information with any company, organization or individual other than Labpano, except as follows:
①Sharing with express consent: after obtaining your express consent, we will share your personal information with other parties.
②We may share your personal information in accordance with laws and regulations or mandatory requirements of government authorities.
④Sharing with authorized partners: some of our services will be provided by authorized partners only for the purposes stated in this policy. We may share some of your personal information with partners to provide better customer service and user experience. For example, when you purchase our products online, we must share your personal information with the logistics service provider to arrange delivery, or arrange for partners to provide services. We will only share your personal information for legal, legitimate, necessary, specific and specific purposes and will only share such personal information as is necessary to provide services. Our partners have no right to use the Shared personal information for any other purpose.
Currently, Labpano's authorized partners include our suppliers, service providers, and other partners. We send the information to support our business in the global scope of the suppliers, service providers and other partners, the support includes providing technology infrastructure services, trading and communications services (e.g., payment, logistics, SMS and email services, etc.), analyzing the use of our service, to measure the effectiveness of advertisement and services, to provide customer service, convenient payment or academic research and investigation, etc.
We will not transfer your personal information to any company, organization or individual, except for the following:
① Transfer by express consent: upon your express consent, we will transfer your personal information to other parties;
(iii) public disclosure
We will only publicly disclose your personal information if:
① After obtaining your express consent;
② Law-based disclosure: we may disclose your personal information publicly under the mandatory requirements of laws, legal procedures, lawsuits or competent government authorities.
4. How do we protect your personal information
(i) we have used industry-standard security measures to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable measures to protect your personal information. For example, data (such as credit card information) exchanged between your browser and the service is protected by SSL encryption; We provide HTTPS safe browsing mode for Labpano official website; We will use encryption to ensure the confidentiality of the data; We will use trusted protection against malicious attacks on our data; We set up a personal information protection unit; We will deploy access control mechanisms to ensure that only authorized personnel have access to personal information. In addition, we will conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
(ii) we will take all reasonably practicable measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for as long as is necessary to achieve the purposes stated in the cost policy, unless the retention period is extended or permitted by law.
(iii) the Internet is not an absolutely secure environment, and the way you communicate with other Labpano users in email, instant messaging and other forms of communication is not encrypted. We strongly recommend that you do not send personal information in this way. Please use complex passwords to help us secure your account.
(iv) the Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of any information you send us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will assume the corresponding legal responsibility.
(v) in the event of an unfortunate personal information security incident, we will inform you in accordance with the requirements of laws and regulations: we will take a reasonable and effective way to release the announcement.
At the same time, we will also comply with the requirements of the regulatory authorities, take the initiative to report the handling of personal information security incidents.
5. Your rights
In accordance with the relevant laws, regulations and standards of China and the common practices of other countries and regions, we guarantee that you exercise the following rights with respect to your personal information:
(i) access to your personal information.You have the right to access your personal information in accordance with laws and regulations. If you want to exercise your data access rights, you can do so yourself by:
Account information - if you wish to access or edit your personal information and payment information in your account, change your password, add security information or close your account, you can do this by visiting our website or application's personal information, change password and other relevant pages. However, you may not be able to modify the initial registration information provided at the time of registration for security and identification reasons or as required by laws and regulations.
If you do not have access to this personal information through the above methods, you may contact us at any time by E-mail at support@Labpano.com or by way of the website or application.
(ii) correct your personal information.You have the right to ask us to make corrections when you find errors in the personal information we handle about you.You may feel free to email us at support@Labpano.com or contact us as provided on the website or application.
(iii) delete your personal information.You may request us to delete your personal information if:
① If our handling of personal information violates laws and regulations;
②If we collect or use your personal information without your consent;
③If our handling of personal information violates our agreement with you;
④ If you cancel your account;
⑤If we no longer provide products or services to you.
If we decide to respond to your request for deletion, we will also notify the entities receiving your personal information from us and request them to delete it in a timely manner, unless otherwise stipulated by laws and regulations or those entities obtain your independent authorization.
When you or we assist you to remove the relevant information, we may not be able to immediately remove the corresponding information from the backup system due to applicable laws and security technologies. We will store your personal information securely and isolate it from any further processing until the backup can be cleared or anonymous.
(iv) change the scope of your authorized consent.Each business function requires some basic personal information to complete (see "part I" of this policy).You may at any time grant or withdraw your authorized consent for the collection and use of additional personal information collected.
You can do it yourself by:By visiting the authorization page of our website or application, the authorization consent of your personal information can be reset.After you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of your personal information based on your authorization.If you do not want to accept the commercial advertisement we send to you, you can unsubscribe at any time through our email or SMS.
(v) the subject of personal information cancels the account.You may cancel your previously registered account at any time by emailing support@Labpano.com.
After the cancellation of the account, we will stop providing products or services to you and delete your personal information according to your requirements, unless otherwise stipulated by laws and regulations.
(vi) constraint information system automatic decision-making.In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms such as information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will provide appropriate remedies.
(vii) respond to your above request.For security reasons, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.If you are not satisfied, you can also complain or report to the network information, telecommunications, public security and industrial and commercial regulatory departments.For your reasonable request, we do not charge a fee in principle, but for repeated requests beyond the reasonable limit, we will charge a certain cost as the case may be. We may reject requests that are unreasonably repetitive, that require too much technology (for example, a new system needs to be developed or existing practices need to be radically changed), that pose a legitimate risk to others, or that are very impractical (for example, involving information stored on backup tapes).
Under the following circumstances, we will not be able to respond to your request as required by laws and regulations:
① directly related to national security or national defense security;
② Directly related to public security, public health and major public interests;
③Directly related to criminal investigation, prosecution, trial and execution of judgment;
④ There is sufficient evidence that you have subjective malice or abuse of rights;
⑤Responding to your request will cause serious damage to your or other individuals' or organizations' legitimate rights and interests.
⑥ Involving trade secrets.
6. How do we handle children's personal information
Our products, websites and services are primarily aimed at adults. Children are not allowed to create their own user accounts without the consent of their parents or guardians.
In the case of the collection of personal information of children with the consent of parents, we will only use or publicly disclose such information when permitted by law, with the explicit consent of parents or guardians or necessary to protect children.
Although local laws and customs define children differently, we regard anyone under the age of 14 as a child.
If we find ourselves collecting personal information about a child without prior, verifiable parental consent, we will try to delete the data as soon as possible.
7. How is your personal information transferred globally
In principle, personal information collected and generated by us within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.Since we provide products or services through our worldwide resources and servers, this means that your personal information may be transferred to or accessed from overseas jurisdictions in the countries/territories where you use products or services. We will conduct safety assessment according to the requirements of laws and regulations before the transfer. Such jurisdictions may have different data protection laws or may not have them in place. In such cases, we will ensure that your personal information is adequately and equally protected within the People's Republic of China.
8. How to update this policy
Significant changes referred to in this policy include but are not limited to:
( 1 ) . Major changes have taken place in our service model. Such as the purpose of processing personal information, the type of processing personal information, the use of personal information, etc.;
( 2 ) . The main objects of personal information sharing, transfer or public disclosure change;
( 3 ) . Your right to participate in the processing of personal information and the way it is exercised have undergone significant changes;
If you continue to use Labpano's products and services after the policy update takes effect, you have fully read, understood and accepted the updated policy and are willing to be bound by the updated policy.
*If you are not satisfied with our reply, especially if our personal information processing behavior damages your legitimate rights and interests, you can also complain or report to the network information, telecommunications, public security and industrial and commercial regulatory departments.